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Sword Ciboodle : ウィキペディア英語版
Sword Ciboodle

Sword Ciboodle is a provider of Customer Relationship Management (CRM) software solutions based in Scotland with regional offices across North America, South Africa and Asia Pacific.〔("Independent Sword Ciboodle Software Review" ). ''CRMsearch.com''. Retrieved 2012-02-04.〕
The company consistently appears in both Forrester Research's Wave and Gartner Research's Magic Quadrant reports as an industry leader in Customer Relationship Management.〔Band, William & Kobielus, James. ("The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010" ). ''Forrester Research''. 19 July 2010. Retrieved 2012-02-05.〕〔Maoz, Michael. ("Magic Quadrant for CRM Customer Service Contact Centers" ). ''Gartner Research''. 15 April 2011. Retrieved 2012-02-05.〕
Clients include Sears, Sony, Vistaprint, JP Morgan Chase, Admiral and Eskom.〔Klie, Leonard. ("The 2011 CRM Service Awards: Rising Stars" ). ''CRM magazine''. March 2011. Volume 13. No. 3. Page 33. Retrieved 2012-02-04.〕
Sword Ciboodle is headquartered in India of Inchinnan,〔("Sword Ciboodle Ltd: Company Overview" ). ''Bloomberg Businessweek''. Retrieved 2012-02-03.〕 an art deco listed building near Glasgow airport.
==History==
Sword Ciboodle were previously known as Graham Technology plc,〔 co-founded in 1986 by Dr. Iain M. Graham.〔
On 31 March 2008 (Sword Group ) announced it was acquiring Graham Technology and their Ciboodle product.〔("SWORD ACQUIRES LEADING GLOBAL PROCESS CENTRIC CRM SOFTWARE VENDOR, GRAHAM TECHNOLOGY (UK)" ). Archive News, Sword Group. 31 March 2008. Retrieved 2012-02-05〕 The company thus became Sword Ciboodle.〔〔〔Greenberg, Paul. ("Sword Ciboodle - Yes, That's Their Real Name" ). ''ZDNet''. 19 March 2009. Retrieved 2012-02-03.〕
On 9 July 2012 (Sword Group ) agreed to sell Ciboodle to KANA Software.〔(【引用サイトリンク】url=http://www.sword-ciboodle.com/en-us/insights/press/press-releases/1731-kana-acquires-contact-center-customer-service-company-ciboodle/ )

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
ウィキペディアで「Sword Ciboodle」の詳細全文を読む



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